Frequently Asked Questions
Everything you need to know about your order and our gear.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. Once your gear is on its way, you will receive a tracking number via email to follow its journey.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I care for my Qualified Captain apparel?
To keep your gear looking fresh, we recommend machine washing cold with like colors and tumble drying on low. Avoid ironing any printed graphics.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I check the status of my order?
You can check your order status by clicking the link in your confirmation email or by logging into your account on our website.