Returns & Exchanges
At The Qualified Captain™, we stand by our gear and want to ensure you are fully satisfied with your purchase. If your order isn't quite right for the dock or the deck, we offer easy returns and exchanges within 30 days of delivery.
Check Eligibility
Ensure your items are in original, unworn condition with all tags attached and verify that the purchase was made within the last 30 days.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label and securely package your items, ensuring the old shipping label is covered or removed before dropping it off at the carrier.
Receive Refund
Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing